Banking Operations Lead, AI-Driven Payments

Brex; San Francisco (CA); Hybrid; USD 119,000 - 149,000; Full time

Job summary

Brex is hiring for a Manager, Banking Operations to lead a central team responsible for money movement, monitoring, and risk controls. The role blends people leadership with operational rigor, cross-functional partnerships, and AI-driven process improvements.

You will mentor analysts, define workflows, and drive scalable frameworks while collaborating with Compliance, Legal, Product, and Engineering to ensure fast, compliant payments across rails.

Qualifications

• 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
• 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Skills

People management

AI tools

Data-driven

Cross-functional collaboration

Effective communication

Tools

Claude

Hex

Granola

Glean

Job description

Brex is hiring for a Manager, Banking Operations to lead a central team responsible for money movement, monitoring, and risk controls. The role blends people leadership with operational rigor, cross-functional partnerships, and AI-driven process improvements.

You will mentor analysts, define workflows, and drive scalable frameworks while collaborating with Compliance, Legal, Product, and Engineering to ensure fast, compliant payments across rails.