Banking Operations Manager — AI-Driven Payments Lead

EngineersOfAI; Seattle (WA); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Brex, based in Seattle, is seeking a Manager, Banking Operations to lead a team responsible for money movement, monitoring, and controls across payment rails including Fedwire, SWIFT, ACH, and checks. You will coach analysts, strengthen judgment and documentation standards, and build operating rhythms to ensure accurate, scalable monitoring and rapid resolution of issues.

This role partners with Compliance, Legal, Product, Engineering, and external banking partners to maintain strong controls

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Ope

Job description

Brex, based in Seattle, is seeking a Manager, Banking Operations to lead a team responsible for money movement, monitoring, and controls across payment rails including Fedwire, SWIFT, ACH, and checks. You will coach analysts, strengthen judgment and documentation standards, and build operating rhythms to ensure accurate, scalable monitoring and rapid resolution of issues.

This role partners with Compliance, Legal, Product, Engineering, and external banking partners to maintain strong controls