Banking Customer Care Specialist I (Remote-Ready)

WesBanco Bank Inc.; Youngstown (OH); Remote; USD 42,000 - 56,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I to answer inquiries and resolve issues related to bank products and services in the call center. You will uphold service levels, assist customers with digital banking, and process transactions while maintaining a courteous, professional demeanor.

The role requires handling various devices and operating systems, de-escalating situations, and collaborating with partners to ensure timely resolution. A flexible schedule is required.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of customer service experience; banking/financial institution experience preferred.
• Minimum of 1 year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls from all queues, including account questions and product information.
• Provide professional customer support while adhering to required metrics.
• Assist customers with digital banking services on supported devices and browsers.
• Complete transactions and correct account information with correct business partners.
• Maintain knowledge of deposit, loan, and digital banking products.

Skills

Customer service

Communication

De-escalation

Time management

Multitasking

Empathy

Remote work

Education

High school diploma or GED

Tools

Banking software

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I to answer inquiries and resolve issues related to bank products and services in the call center. You will uphold service levels, assist customers with digital banking, and process transactions while maintaining a courteous, professional demeanor.

The role requires handling various devices and operating systems, de-escalating situations, and collaborating with partners to ensure timely resolution. A flexible schedule is required.