Remote Banking Customer Care Specialist I

WesBanco Bank Inc.; Fairmont (WV); Remote; USD 30,000 - 38,000; Full time

Benefits offered by this job

Remote work

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I to respond to and resolve customer inquiries about bank products and services in the call center. You will be the primary interface with customers, delivering professional support while meeting established service levels.

Responsibilities include handling inbound calls, assisting with digital banking tools, de-escalating issues, and ensuring accurate account information is updated. A flexible schedule is required for this role.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.

Responsibilities

• Handle inbound calls from all queues and provide product/service information.
• De-escalate situations or escalate to supervisor as needed.
• Assist customers with digital banking, debit card processing, and banking policies.
• Complete transactions and correct account information with relevant partners.
• Maintain knowledge of deposits, loans, digital banking services.
• Attend weekly quality reviews and monthly department meetings.
• Adhere to call metrics, schedule adherence, and customer satisfaction targets.
• Work remotely with strong time management and adaptability.

Skills

Customer service

Call center

De-escalation

Multitasking

Communication

Education

High school diploma or GED

Tools

Personal computer

Home networking

Mobile devices (Android/iOS)

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I to respond to and resolve customer inquiries about bank products and services in the call center. You will be the primary interface with customers, delivering professional support while meeting established service levels.

Responsibilities include handling inbound calls, assisting with digital banking tools, de-escalating issues, and ensuring accurate account information is updated. A flexible schedule is required for this role.