Banking Customer Care Specialist - Remote & Flexible

WesBanco Bank Inc.; Chattanooga (TN); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in the United States is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and guide customers through digital banking options.

You will work to resolve issues promptly while maintaining service levels and customer satisfaction. This role emphasizes empathy, clear communication, and ownership of customer inquiries, with a focus on accurate information, professional demeanor, and collaboration with team and partners to ensure

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Identify, respond to, and resolve customer requests related to bank products and services in the call center.
• Process inbound calls from all queues and provide information or resolve issues independently.
• De-escalate situations when necessary or escalate to supervisor after de-escalation attempts.
• Own the customer request and follow it through to resolution.
• Maintain knowledge of deposit, loan, and digital banking services.
• Adhere to agent metric standards for calls, schedule adherence, and customer satisfaction.

Skills

Customer service

Call center

De-escalation

Digital banking

Communication

Education

High school diploma or GED

Tools

Android

Apple devices

Job description

WesBanco Bank Inc. in the United States is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and guide customers through digital banking options.

You will work to resolve issues promptly while maintaining service levels and customer satisfaction. This role emphasizes empathy, clear communication, and ownership of customer inquiries, with a focus on accurate information, professional demeanor, and collaboration with team and partners to ensure