Banking Customer Care Specialist I (Remote‑Friendly)

WesBanco Bank Inc.; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, provide professional support, and resolve customer questions regarding bank products and services.

The role emphasizes meeting department service levels and maintaining strong customer relationships. Ideal candidates will have at least one year of customer service and contact center experience, with a willingness to work an alternate schedule and to support digital banking services across devices.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required.
• Minimum of one year of contact center experience required.

Responsibilities

• Answer inbound calls from all queues and resolve customer inquiries regarding bank products and services.
• Assist customers with digital banking, debit card processing, and general account questions.
• Escalate issues when needed and follow through to resolution with appropriate partners.
• Maintain knowledge of deposit, loan and digital banking services.
• Adhere to schedule, call quality, and customer satisfaction metrics.

Skills

Customer service

Communication

Time management

Multi-tasking

Problem solving

Education

High school diploma or GED

Tools

CRM software

Banking software

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, provide professional support, and resolve customer questions regarding bank products and services.

The role emphasizes meeting department service levels and maintaining strong customer relationships. Ideal candidates will have at least one year of customer service and contact center experience, with a willingness to work an alternate schedule and to support digital banking services across devices.