Banking Customer Care Specialist I — Call Center

WesBanco Bank Inc.; Frankfort (KY); Remote; USD 32,000 - 46,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle customer inquiries about bank products and services in a call center setting. You will provide professional support, resolve issues within service levels, and assist customers with digital banking and devices.

This role requires strong communication, one year of customer service or contact center experience, and a high school diploma. A flexible schedule and remote work readiness are emphasized.

Qualifications

• Minimum of one year of customer service experience; banking/financial institution preferred.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound customer calls across banking product areas and digital services.
• Provide professional and courteous support while meeting required metrics.
• De-escalate situations or escalate to supervisor as needed.
• Assist customers with digital banking, apps, browsers, and devices.
• Process transactions and correct account information with business partners.

Skills

Customer service

Call center

Communication

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle customer inquiries about bank products and services in a call center setting. You will provide professional support, resolve issues within service levels, and assist customers with digital banking and devices.

This role requires strong communication, one year of customer service or contact center experience, and a high school diploma. A flexible schedule and remote work readiness are emphasized.