Banking Customer Support Specialist I

WesBanco Bank Inc.; New Albany (IN); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I to respond to and resolve customer inquiries related to bank products and services in the call center. You will be the primary touchpoint for customers, delivering professional support while meeting departmental service levels.

Role requires handling inbound calls, de-escalation when needed, and providing guidance on digital banking, debit cards, and account information. Remote-friendly with flexible hours and adherence to policies.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.

Responsibilities

• Handle inbound calls across queues with product/service information and digital banking services.
• De-escalate situations and escalate to supervisor when needed.
• Assist customers with various devices and digital banking needs on supported platforms.
• Maintain knowledge of banking products and procedures to resolve customer inquiries.

Skills

Customer service

Contact center experience

Time management

Multitasking

Communication skills

Education

High school diploma or GED

Tools

Personal computer proficiency

Home networking

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I to respond to and resolve customer inquiries related to bank products and services in the call center. You will be the primary touchpoint for customers, delivering professional support while meeting departmental service levels.

Role requires handling inbound calls, de-escalation when needed, and providing guidance on digital banking, debit cards, and account information. Remote-friendly with flexible hours and adherence to policies.