Remote Banking Customer Service Specialist I

WesBanco Bank Inc.; Toledo (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, assist customers with banking products, and support digital banking services. The role emphasizes professionalism, effective communication, and adherence to service levels in a remote-capable environment.

The ideal candidate will have at least one year of customer service and contact center experience, with a high school diploma or GED. Flexibility to work a varied schedule is required.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Contact center experience preferred.

Responsibilities

• Process inbound calls from all queues and provide product information.
• De-escalate situations and escalate to supervisor when needed.
• Assist customers with digital banking services and devices.
• Complete transactions and correct account information with partners.
• Maintain knowledge of banking products andServices.
• Attend weekly quality reviews and departmental meetings.

Skills

Time management

Multitasking

Customer service

Communication

Flexibility

Empathy

Active listening

Professional demeanor

Written & oral communication

Team collaboration

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, assist customers with banking products, and support digital banking services. The role emphasizes professionalism, effective communication, and adherence to service levels in a remote-capable environment.

The ideal candidate will have at least one year of customer service and contact center experience, with a high school diploma or GED. Flexibility to work a varied schedule is required.