Banking Support Specialist I — Remote-Ready, Flexible Hours

WesBanco Bank Inc.; Franklin (TN); Remote; USD 34,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I to handle inbound calls across banking products, providing professional, courteous support and resolving inquiries within established service levels.

This role is commonly the primary contact for customers in the call center, requires strong communication, empathy, and accurate data handling, and supports digital banking services. Qualifications include a high school diploma or GED and at least one year of customer service and one year of

Qualifications

• Minimum of one year of customer service experience.
• One year of contact center experience required.
• High school diploma or GED required.
• Ability to work independently and multitask in a fast-paced environment.
• Strong time management and adherence to schedule.
• Excellent written and verbal communication; empathy and active listening.

Responsibilities

• Process inbound calls from all queues and provide information on accounts, products, and digital banking services.
• De-escalate difficult calls or involve a supervisor when appropriate.
• Accept ownership of customer requests and drive resolution.
• Assist customers with digital banking on Apple and Android devices and browsers.
• Complete transactions and ensure accurate account information with the right partners.
• Maintain knowledge of bank products and services and meet call metrics.

Skills

Customer service

Communication skills

Time management

Multitasking

Active listening

Empathy

Phone etiquette

Confidentiality

Problem solving

Detail oriented

Education

High school diploma or GED

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I to handle inbound calls across banking products, providing professional, courteous support and resolving inquiries within established service levels.

This role is commonly the primary contact for customers in the call center, requires strong communication, empathy, and accurate data handling, and supports digital banking services. Qualifications include a high school diploma or GED and at least one year of customer service and one year of