Banking Support Specialist I - Remote Customer Care

WesBanco Bank Inc.; Pittsburgh (Allegheny County); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in the United States is seeking a Customer Service Specialist I to handle inbound calls, assist customers with bank products, and support digital banking services from a remote work setup.

You will de-escalate issues, own requests through to resolution, and maintain knowledge of deposits, loans, and digital tools, while meeting departmental service levels. A minimum of one year in customer service is preferred.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Experience in banking or financial institution preferred.
• Willingness to work an alternate schedule including weekends.
• Remote work environment requires reliable home setup.

Responsibilities

• Handle inbound calls across queues, providing product information.
• De-escalate issues and escalate when appropriate to supervise.
• Own customer requests to resolution with accurate data entry.
• Assist customers with digital banking on Apple/Android devices.
• Maintain knowledge of deposits, loans, and banking services.
• Attend weekly quality reviews and monthly departmental meetings.

Skills

Customer service

Call center

Digital banking

Time management

Communication

Education

High school diploma or GED

Job description

WesBanco Bank Inc. in the United States is seeking a Customer Service Specialist I to handle inbound calls, assist customers with bank products, and support digital banking services from a remote work setup.

You will de-escalate issues, own requests through to resolution, and maintain knowledge of deposits, loans, and digital tools, while meeting departmental service levels. A minimum of one year in customer service is preferred.