Banking Customer Support Specialist I (Remote)

WesBanco Bank Inc.; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, assist customers with bank products and services, and ensure issues are resolved within service level targets. You will work in a call center environment and uphold the bank's quality standards.

The role emphasizes empathy, clear communication, and accurate processing of customer requests while meeting time and productivity metrics in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.

Responsibilities

• Answer inbound calls and respond to customer questions about bank products and services.
• Process transactions and update account information with accuracy.
• De-escalate situations and escalate to a supervisor when needed.
• Support digital banking services and use provided materials to resolve issues.
• Maintain knowledge of deposit, loan, and digital banking products.

Skills

Customer service

Call center

De-escalation

Communication

Time management

Education

High school diploma or GED

Tools

PC proficiency

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, assist customers with bank products and services, and ensure issues are resolved within service level targets. You will work in a call center environment and uphold the bank's quality standards.

The role emphasizes empathy, clear communication, and accurate processing of customer requests while meeting time and productivity metrics in a fast-paced setting.