Banking Center Customer Service & Sales Advisor

WesBanco Bank Inc.; Newport (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. in Newport, KY seeks a Customer Service Advisor to deliver outstanding customer service, identify sales opportunities, and support CSR and sales platforms. The role involves opening new deposit accounts, referrals, and proactive customer outreach to promote bank products.

The CSA will build relationships, handle banking transactions, and contribute to a secure, compliant banking center while working with internal partners to meet goals and enhance customer financial wellbeing.

Qualifications

• Minimum one year of banking experience preferred.
• Minimum of three years of cash handling, sales and customer service experience preferred.
• High School Diploma or GED required.

Responsibilities

• Open new deposit accounts and operate a cash drawer with accurate balancing.
• Provide excellent customer service and resolve issues for customers.
• Promote bank products and refer customers to internal partners.
• Conduct outbound calls to onboard new customers and promote services.
• Maintain security and audit procedures and ensure compliance.
• Collaborate with branch staff to meet and exceed goals.

Skills

Customer service

Sales experience

Cash handling

Relationship building

Outbound calling

Communication skills

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Newport, KY seeks a Customer Service Advisor to deliver outstanding customer service, identify sales opportunities, and support CSR and sales platforms. The role involves opening new deposit accounts, referrals, and proactive customer outreach to promote bank products.

The CSA will build relationships, handle banking transactions, and contribute to a secure, compliant banking center while working with internal partners to meet goals and enhance customer financial wellbeing.