Banking Center CSA: Customer Service & Growth Advisor

WesBanco Bank Inc.

Kentucky

On-site

USD 32,000 - 45,000

Full time

4 days ago

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Job summary

WesBanco Bank Inc. in Kentucky is seeking a Customer Service Advisor to deliver exceptional service, identify sales opportunities, and process account transactions. You will open new deposit accounts, handle cash, and refer customers to internal partners for product promotions.

The role emphasizes proactive outreach, onboarding new Retail customers, and strengthening bank relationships. The position focuses on outbound calls, promotion of banking products, and service excellence within the

Qualifications

Identify referral opportunities and promote bank products/services.
Build relationships with customers and internal partners.
Understand customer needs and provide solutions through outbound calls and referrals.
Strong numerical ability to handle cash and transactions.
Ability to multi-task and stay organized in a busy Banking Center environment.

Responsibilities

Assess financial needs of Banking Center customers and make referrals to partners.
Process financial service transactions accurately.
Open new deposit accounts and manage cash drawer with balancing procedures.
Adhere to security, audit, and cash-control requirements.
Meet production and referral goals through outreach and relationship-building.
Collaborate with branch staff to promote teamwork and meet location goals.
Lead outbound calling efforts to onboard new customers and promote products.