Banking Center: Customer Success & Referrals Pro

WesBanco; Moundsville (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

WesBanco’s Moundsville Banking Center seeks a Customer Service Advisor to deliver exceptional customer service, identify referral opportunities, and promote WesBanco products and services. The role includes opening new deposit accounts, handling customer needs, and connecting customers with internal partners for referrals.

The CSA will operate 100% in-office at WesBanco’s designated location in Moundsville, aligning with branch goals and security policies while supporting both CSR and sales

Qualifications

• Excellent customer service skills.
• Ability to identify referral opportunities.
• Strong relationship-building abilities.
• Knowledge of bank products and services.
• Cash handling and balance procedures.

Responsibilities

• Open new deposit accounts and operate a cash drawer.
• Provide CSR and sales platform support to customers.
• Promote products and services through referrals to partners.
• Develop relationships with internal partners and customers.
• Follow security, policies and procedures for banking operations.

Skills

Customer service

Referral opportunities

Relationship building

Sales promotion

Inside/outside business development

Operational proficiency

Education

High School Diploma or GED

Job description

WesBanco’s Moundsville Banking Center seeks a Customer Service Advisor to deliver exceptional customer service, identify referral opportunities, and promote WesBanco products and services. The role includes opening new deposit accounts, handling customer needs, and connecting customers with internal partners for referrals.

The CSA will operate 100% in-office at WesBanco’s designated location in Moundsville, aligning with branch goals and security policies while supporting both CSR and sales