Banking Center Customer Advisor - Build Relationships

WesBanco Bank Inc.; Columbus (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver excellent customer service while identifying sales opportunities and handling account transactions.

The role focuses on onboarding new customers, promoting banking products, and building strong relationships with clients and internal partners. The CSA will conduct outbound calls, support CSR activities, and ensure compliance with bank policies and security measures.

Qualifications

• Excellent customer service
• Operational and security proficiency
• Identify referral opportunities
• Relationship building
• Promotion of bank products and services
• Business development (inside and outside)

Responsibilities

• Open new deposit accounts and operate a cash drawer
• Provide excellent customer service and resolve issues
• Assess financial needs and refer to bank partners
• Promote products and services to customers
• Conduct outbound calls for onboarding and cross-sell
• Maintain security controls and comply with procedures

Skills

Customer Service

Operational Security

Referral Opportunities

Relationship Building

Product Promotion

Business Development

Education

High school diploma

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver excellent customer service while identifying sales opportunities and handling account transactions.

The role focuses on onboarding new customers, promoting banking products, and building strong relationships with clients and internal partners. The CSA will conduct outbound calls, support CSR activities, and ensure compliance with bank policies and security measures.