Banking Center Customer Advisor & Growth Builder

WesBanco Bank Inc.; Moundsville (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor (CSA) to deliver excellent customer service, build relationships, and promote bank products. The CSA handles account transactions, opens deposits, and supports CSR and sales platforms while following bank policies and security measures.

The role includes outbound calls for onboarding, prospecting Retail customers, and promoting bank services to enhance Retail banking relationships.

Qualifications

• Excellent customer service skills and a customer-focused mindset.
• Ability to identify referral opportunities and promote bank products.
• Strong relationship-building and communication skills across internal partners and customers.

Responsibilities

• Personally opens new deposit accounts and processes transactions.
• Balances cash drawer and follows cash handling procedures.
• Identifies customer needs, makes product referrals to partners, and promotes services.
• Pro actively conducts outbound calls for onboarding and prospecting new Retail customers.
• Maintains security and audit procedures and adheres to bank policies.

Skills

Customer service

Relationship building

Sales referrals

Banking knowledge

Communication

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor (CSA) to deliver excellent customer service, build relationships, and promote bank products. The CSA handles account transactions, opens deposits, and supports CSR and sales platforms while following bank policies and security measures.

The role includes outbound calls for onboarding, prospecting Retail customers, and promoting bank services to enhance Retail banking relationships.