Banking Center Customer Advisor & Relationship Builder

WesBanco Bank Inc.; McMechen (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver exceptional customer service, promote bank products, and build lasting relationships with Retail and Business customers. The role includes opening new deposit accounts, handling transactions, and proactively identifying referrals and new opportunities.

The CSA will conduct outbound onboarding calls, support branch staff, and uphold bank policies while providing accurate information and professional resolutions.

Qualifications

• Excellent customer service and communication skills.
• Ability to identify referral opportunities and promote bank products.
• Strong relationship-building and business development capabilities.

Responsibilities

• Assess customers' financial needs and make product referrals to partners.
• Open new deposit accounts and handle cash drawer with accuracy.
• Conduct outbound calls to onboard new retail customers and promote services.
• Provide CSR and sales platform support to banking center staff.
• Maintain security procedures and comply with bank policies.

Skills

Customer service

Relationship building

Outbound calling

Communication

Sales-oriented

Education

High school diploma

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver exceptional customer service, promote bank products, and build lasting relationships with Retail and Business customers. The role includes opening new deposit accounts, handling transactions, and proactively identifying referrals and new opportunities.

The CSA will conduct outbound onboarding calls, support branch staff, and uphold bank policies while providing accurate information and professional resolutions.