Bakery Shift Lead & Guest Experience Leader

Nothing Bundt Cakes #287; Whitestown (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Flexible schedule

Job summary

Nothing Bundt Cakes #287 in Whitestown/Zionsville is seeking a Shift Lead / Manager On Duty to collaborate with the Bakery Manager and team to deliver high-quality cakes and a warm guest experience.

The role emphasizes leading guest experience, cake production, visual merchandising, and staff development while ensuring safety and policy compliance. Flexible schedule and advancement opportunities are highlighted.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• At least 1 year of guest-facing experience in a retail, restaurant or foodservice environment.
• Demonstrated success creating a superior guest experience and coaching others to do the same.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Responsibilities

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Partners with the Bakery Manager and other Shift Leads in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control.
• Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Helps facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.

Skills

Guest engagement

Team leadership

Inventory control

P&L management

Cash handling

Training & coaching

Microsoft Word

Education

High school diploma or GED

Post-secondary education is a plus

Tools

Microsoft Word

Excel

Outlook

Job description

Nothing Bundt Cakes #287 in Whitestown/Zionsville is seeking a Shift Lead / Manager On Duty to collaborate with the Bakery Manager and team to deliver high-quality cakes and a warm guest experience.

The role emphasizes leading guest experience, cake production, visual merchandising, and staff development while ensuring safety and policy compliance. Flexible schedule and advancement opportunities are highlighted.