Bakery Shift Lead: Lead Guest Experience

Nothing Bundt Cakes #198; Louisville (KY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Employee Discounts

401(k) program

Anniversary Bonus

Flexible schedule

30% employee cake discount

10% family discount

Job summary

Nothing Bundt Cakes is seeking a Shift Lead to supervise daily bakery operations and deliver exceptional guest experiences. You will coach team members, handle complex guest interactions, and ensure accurate order processing with the POS system.

You’ll train for higher responsibilities, support bakery management, and help maintain a welcoming atmosphere during peak hours while adhering to health and safety guidelines.

Qualifications

• No formal education required, related experience is a plus.
• Authorized to work in the US and 18+ years old.

Responsibilities

• Supervise Bakery Team Members and train staff.
• Greet guests and provide warm, helpful service.
• Educate guests on cake options, pricing, and promotions.
• Process orders accurately using the POS system.
• Maintain bakery presentation and cleanliness.

Skills

Customer service

Team supervision

Cash handling

Point-of-sale systems

Tools

POS system

Job description

Nothing Bundt Cakes is seeking a Shift Lead to supervise daily bakery operations and deliver exceptional guest experiences. You will coach team members, handle complex guest interactions, and ensure accurate order processing with the POS system.

You’ll train for higher responsibilities, support bakery management, and help maintain a welcoming atmosphere during peak hours while adhering to health and safety guidelines.