Backup Deskside Support (Oncall)

TECEZE; Salt Lake City (UT); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Teceze in Salt Lake City is seeking a skilled Deskside Support Engineer with 3–5 years of IT infrastructure experience. This on-site role serves as the backup for the primary engineer, providing hands-on troubleshooting and partner support to internal teams, customers and vendors.

You will handle basic networking, data center operations, monitoring tools, hardware troubleshooting and ITSM tasks, collaborating with remote teams and maintaining uptime.

Formación

• We are seeking a Deskside Support professional with 3–5+ years of IT infrastructure experience.
• Role involves on-site support when the primary engineer is unavailable.
• Handles basic networking, data center ops, monitoring tools, and ITSM tasks.
• Collaborates with internal teams, customers, and vendors during troubleshooting.

Responsabilidades

• Provide on-site deskside support when the primary engineer is unavailable.
• Troubleshoot basic networking issues and hardware.
• Assist with data center operations and UPS/PDU status checks.
• Coordinate with remote teams and vendors for issue resolution.
• Monitor via SolarWinds and similar tools.
• Support switch port assignment and VLAN configurations.
• Repair switch blades and troubleshoot fiber links.
• Document issues in ITSM tools (ServiceNow).

Conocimientos

Deskside Support

IT infrastructure

Networking basics

Data center operations

Monitoring tools

Hardware troubleshooting

ITSM tools

Cisco

Riverbed

VLAN configuration

Avaya VOIP

Fiber troubleshooting

SolarWinds

Windows 2003

UNIX/Linux basics

Herramientas

Cisco devices

Riverbed

Avaya VOIP

SolarWinds

ServiceNow

Descripción del empleo

Job Title: Backfill Deskside Support Engineer role

• Location: Salt Lake City, Utah (Onsite)
• Experience: 3–5+ years

NOTE: The role is a Backup Support Engineer, which means this is not a regular daily job.

You will only be required to support when the primary engineer is not available.

Job Summary:

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred