IT Support Engineer

TECEZE; Marshalltown (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Teceze in the United States seeks an experienced Deskside Support technician with 3-5 years in IT infrastructure support. You will handle basic networking, data center operations, monitoring tools, hardware troubleshooting, and work with ITSM systems.

The role is hands-on and requires clear communication with remote teams and internal customers. Responsibilities include configuring switches/routers, VLANs, VOIP troubleshooting, and periodic checks of IDF rooms for cooling and power status.

Qualifications

• 3-5 years of IT infrastructure support experience
• Hands-on with network devices and data center operations
• Able to communicate effectively with remote teams

Responsibilities

• Assist with basic network troubleshooting (switches/routers/APs)
• Monitor and support data center infrastructure
• Coordinate with internal teams, customers, and vendors
• Troubleshoot VOIP and fiber link issues
• Support ITSM workflows and incident response

Skills

Networking basics

Troubleshooting

Communication

ITSM awareness

Tools

SolarWinds

ServiceNow

EMC Avamar

Data Domain

Job description

Initial Term: One Month with possibility to convert to Full-Time

Job Summary:

We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs


• Patch phone ports to switch as needed


• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)


• Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams


• Troubleshoot and replace network switch chassis blades when required


• Good to have understanding of any Data Center Infrastructure Management Application


• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain


• Basic Knowledge of Monitoring tools such as Solarwinds, etc…


• Networking and Operating System basics


• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting


• Basic knowledge about Hardware like Servers, Storage devices


• Knowledge to understand Monitoring Tool outcome


• Basic knowledge of ITSM tool preferably ServiceNow


• Basic knowledge Backup technologies preferably EMC Avamar


• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux


• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server


• Experience in SLA base environment


• Candidate should have minimum 3-5 years' experience in above mentioned area