Information Technology Support Engineer

TECEZE; Marshalltown (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Job summary

Teceze is seeking a skilled Deskside Support specialist in Marshalltown, IA, to provide on-site IT infrastructure assistance. The role involves hands-on troubleshooting of network devices, data center components, and basic server/OS issues while coordinating with remote teams and vendors.

You will work with Cisco switches, VLAN setups, VOIP, and monitoring tools like SolarWinds, with ITSM oversight via ServiceNow.

Qualifications

• Minimum 3–5 years of hands-on IT infrastructure support experience.
• Basic knowledge of network devices (switches, routers, WLAN, CISCO/Riverbed).
• Experience with ITSM tools and monitoring software is required.
• Ability to work on-site with internal teams, customers and vendors.

Responsibilities

• Troubleshoot and resolve issues on network devices, switches, and VLANs.
• Assist data center admins and resolve hardware and connectivity problems.
• Monitor systems using SolarWinds and similar tools; report anomalies.
• Coordinate with remote teams for escalation and troubleshooting.
• Support Avaya VOIP and basic server/OS issues as needed.

Skills

Networking basics

Data center operations

IT infrastructure support

Communication with remote teams

SLA based environment

Tools

SolarWinds

ServiceNow

EMC Avamar

Data Domain

Avaya VOIP

Cisco networking

UPS monitoring

Job description

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Candidate should have minimum 3-5 years' experience in above mentioned area