Deskside Support Engineer (Backfill, Backup support)

TECEZE; Salt Lake City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Teceze seeks an experienced Deskside Support technician to handle on-site IT infrastructure tasks in a fast-paced environment. You will troubleshoot basic networking, data center operations, monitoring tools, hardware, and ITSM platforms while communicating with remote teams.

The role requires 3–5 years of hands-on experience and a practical understanding of VLANs, VOIP, fiber, and server/storage basics. You will partner with internal teams, customers, and vendors to resolve issues efficiently.

Qualifications

• 3–5 years of IT infrastructure support experience.
• Hands-on in basic networking and data center operations.
• Familiar with ITSM tools and monitoring systems.
• Strong communication with remote teams.

Responsibilities

• Assign VLANs and manage switch ports.
• Patch phone ports to switch as needed.
• Troubleshoot Avaya VOIP phones and basic config.
• Troubleshoot fiber links between switches and remote teams.
• Replace network switch chassis blades as required.
• Monitor IDF rooms for cooling, power status and UPS alarms.
• Support internal, customer and vendor troubleshooting.
• Assist with Windows/UNIX/Linux OS basics.

Skills

Technical knowledge

Communication skills

Troubleshooting

IT infrastructure support

On-site support

Tools

SolarWinds

ServiceNow

EMC Avamar

DCIM tools

Job description

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Candidate should have minimum 3-5 years' experience in above mentioned area