Information Technology Support Engineer

Teceze; Elk River (MN); Presencial; USD 65.000 - 101.000; Jornada completa

Descripción de la vacante

Teceze is seeking a skilled Deskside Support professional to provide on-site IT infrastructure assistance in Minnesota. The candidate will handle basic networking, data center tasks, and hardware troubleshooting, acting as the on-site partner for internal teams, customers, and vendors.

Required are 3–5 years of relevant experience, familiarity with ITSM tools, and strong communication skills to coordinate with remote teams.

Formación

• 3–5 years of IT infrastructure support experience.
• Hands-on with basic networking, data center operations, monitoring tools, and ITSM.
• Able to troubleshoot hardware and communicate with remote teams.

Responsabilidades

• Basic knowledge of network devices: switches, routers, wireless APs (Cisco, Riverbed).
• Understand VLANs assignment for switch ports.
• Patch phone ports to switch as needed.
• Troubleshoot Avaya VOIP phones (basic config).
• Troubleshoot fiber links between switches and coordinate with remote teams.
• Replace network switch chassis blades when required.
• Periodic visual checks of IDF rooms for cooling and power (UPS, PDU).
• Monitor with SolarWinds and similar tools.

Conocimientos

Deskside Support

IT Infra

Troubleshooting

Communication

Technical Documentation

Herramientas

Cisco switches

Riverbed

Avaya VOIP

SolarWinds

ServiceNow

Descripción del empleo

Job Title: Backfill Deskside Support Engineer role

Pay Rate: Per Day on 1099

Start and End date: 12th Dec to Jan 5th

This position is Backup support role

Job Summary

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Candidate should have minimum 3-5 years' experience in above mentioned area