Backfill Support Engineer

TECEZE; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

A reputable technology services company based in Phoenix, Arizona is seeking a Backfill Support Engineer to assist in network device troubleshooting and maintenance. The ideal candidate will have 3-5 years of experience and a solid understanding of network devices, monitoring tools, and IT services management. This role offers a dynamic work environment with opportunities to collaborate with internal and external teams to resolve technical issues promptly.

Qualifications

• Minimum 3-5 years experience in networking and data center operations.
• Basic knowledge of ITSM tools and backup technologies.
• Ability to troubleshoot issues effectively.

Responsibilities

• Troubleshoot and replace network switch chassis blades as required.
• Assist network and data center admins during troubleshooting.
• Conduct visual checks of IDF rooms for cooling and power status.

Skills

Basic Knowledge of Network Devices

Basic troubleshooting of Avaya VOIP phones

Good understanding of VLANs

Basic knowledge of Monitoring tools

Tools

ServiceNow

Solarwinds

EMC Avamar

Job description

Looking for Backfill Support Engineer at Phoenix, Arizona

Job Title : Backfill Support Engineer

Location : Phoenix, Arizona, United States

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment

Candidate should have minimum 3-5 years experience in above mentioned area