Desktop Support Technician

TECEZE; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

TECEZE is seeking a skilled Deskside Support professional in San Jose, California, with 3–5 years of experience in IT infrastructure support. This role requires handling basic networking, data center operations, and hardware troubleshooting while collaborating with internal teams, customers, and vendors to solve technical issues.

The ideal candidate should possess technical knowledge and effective communication skills for remote support. Strong knowledge of networking devices, ITSM tools, and operating systems is essential.

Qualifications

• 3–5 years of experience in IT infrastructure support.
• Basic knowledge of networking and data center operations.
• Effective communication skills with remote teams.

Responsibilities

• Troubleshoot and resolve basic networking issues.
• Assist internal teams with technical problems.
• Conduct periodic checks on data center infrastructure.

Skills

Basic knowledge of network devices (CISCO, Riverbed)

Basic troubleshooting of VOIP phones

Understanding of Data Center Infrastructure

Experience with monitoring tools (Solarwinds)

Basic knowledge of ITSM tools (ServiceNow)

Knowledge of Windows and UNIX/Linux operating systems

Tools

Monitoring tools (e.g., Solarwinds)

ITSM tool (e.g., ServiceNow)

Backup technologies (e.g., EMC Avamar)

Job description

Overview

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Responsibilities

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment