Deskside Support Engineer

Teceze; Marshalltown (IA); On-site; USD 52,000 - 72,000; Full time

Job summary

Teceze seeks a Deskside Support specialist in Marshalltown, IA to provide on-site IT support for internal teams, customers, and vendors. You will handle basic networking, data center tasks, hardware troubleshooting, and monitoring tool usage in a hands-on role.

The ideal candidate has 3–5 years of experience, strong communication skills, and a knack for resolving issues quickly in a collaborative environment with remote teams.

Qualifications

• 3–5 years of IT infrastructure support experience.
• Basic networking, data center operations, monitoring tools.
• Hands-on hardware troubleshooting and ITSM tool usage.
• Able to communicate with internal teams, customers and vendors.

Responsibilities

• Assist with basic networking (switches/routers, VLANs) and patching.
• Troubleshoot Avaya/VoIP related issues where applicable.
• Monitor and troubleshoot fiber links between switches; coordinate with remote teams.
• Inspect IDF rooms for cooling and power status (UPS, PDU).
• Support data center admin tasks and hardware maintenance.
• Coordinate with customers and vendors during issue resolution.

Skills

IT infrastructure support

Deskside support

Vendor coordination

Remote teams communication

On-site troubleshooting

Tools

Solarwinds

ServiceNow

EMC Avamar

Data Domain

Riverbed

Job description

We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & Linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred
• Candidate should have minimum 3-5 years' experience in above mentioned area