Onsite Deskside Support Engineer (Backup)

Teceze

Salt Lake City (UT)

Vor Ort

USD 60.000 - 80.000

Vollzeit

Vor 5 Tagen

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Zusammenfassung

Teceze in Salt Lake City is seeking a skilled Deskside Support Engineer with 3–5 years of IT infrastructure experience. This on-site role serves as the backup for the primary engineer, providing hands-on troubleshooting and partner support to internal teams, customers and vendors.

You will handle basic networking, data center operations, monitoring tools, hardware troubleshooting and ITSM tasks, collaborating with remote teams and maintaining uptime.

Qualifikationen

We are seeking a Deskside Support professional with 3–5+ years of IT infrastructure experience.
Role involves on-site support when the primary engineer is unavailable.
Handles basic networking, data center ops, monitoring tools, and ITSM tasks.
Collaborates with internal teams, customers, and vendors during troubleshooting.

Aufgaben

Provide on-site deskside support when the primary engineer is unavailable.
Troubleshoot basic networking issues and hardware.
Assist with data center operations and UPS/PDU status checks.
Coordinate with remote teams and vendors for issue resolution.
Monitor via SolarWinds and similar tools.
Support switch port assignment and VLAN configurations.
Repair switch blades and troubleshoot fiber links.
Document issues in ITSM tools (ServiceNow).

Kenntnisse

Deskside Support

IT infrastructure

Networking basics

Data center operations

Monitoring tools

Hardware troubleshooting

ITSM tools

Cisco

Riverbed

VLAN configuration

Avaya VOIP

Fiber troubleshooting

SolarWinds

Windows 2003

UNIX/Linux basics

Tools

Cisco devices