Backfill Support Engineer

TECEZE; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider located in Madison, WI is looking for a Backfill Support Engineer with 3-5 years of experience. Responsibilities include troubleshooting network issues, managing switch configurations, and working with monitoring tools. Ideal candidates should have a basic understanding of network devices, VOIP systems, and ITSM tools. This position requires proactive maintenance and support of the data center infrastructure.

Qualifications

• 3-5 years of experience in Networking and Data Center support.
• Basic knowledge of networking and operating systems.
• Understanding of hardware like servers and storage devices.

Responsibilities

• Troubleshoot network issues and replace hardware as required.
• Conduct visual checks of IDF rooms for status monitoring.
• Assist admins during technical troubleshooting of network.

Skills

Basic Knowledge of Network Devices (CISCO, Riverbed)

Basic troubleshooting of Avaya VOIP phones

Understanding of VLAN assignments

Experience with monitoring tools (Solarwinds)

Basic understanding of ITSM tools (ServiceNow)

Tools

EMC Avamar

Data Domain

Windows 2003 servers

Job description

Looking for Backfill Support Engineer at Madison, WI

Job Title: Backfill Support Engineer

Location: Madison, WI

Job Description

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Candidate should have minimum 3-5 years experience in above mentioned area