B2B Collections Specialist — Incentive Eligible

Global Payments Inc.; Cincinnati (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Global Payments Inc. is seeking a Collections Advisor (B2B) to join our Finance Shared Services team and help move past-due accounts toward resolution.

In this role you will contact customers by phone and email, monitor balances, answer billing questions, and document activities in our systems while collaborating with teammates to meet targets. The position offers hourly pay with a monthly incentive and opportunities to earn more based on results.

Qualifications

• High school diploma or GED required.
• Business-to-business (B2B) experience desired.
• Technical skills including Microsoft Office and Salesforce; Billing/Collections software preferred.
• Strong verbal and written communication; professional and persuasive.
• Ability to work independently and in a team; solid organizational skills.
• Diligent with accurate record keeping and data entry.

Responsibilities

• Connect with customers to resolve past-due accounts via calls, emails, and outreach.
• Monitor balances and proactively help customers bring accounts up to date.
• Assist customers with billing and settlement questions and provide timely resolutions.
• Track updates on account statuses and payment progress.
• Record payment activity and account updates in systems and reports.
• Collaborate with teammates and support other accounting-related activities as needed.
• Handle multiple tasks and prioritize to contribute to team success.
• Jump in on additional projects and responsibilities as needed.

Skills

Communication

MS Office

Salesforce

Billing software

Team player

Education

High school diploma or GED

Tools

Billing software

Salesforce

Job description

Global Payments Inc. is seeking a Collections Advisor (B2B) to join our Finance Shared Services team and help move past-due accounts toward resolution.

In this role you will contact customers by phone and email, monitor balances, answer billing questions, and document activities in our systems while collaborating with teammates to meet targets. The position offers hourly pay with a monthly incentive and opportunities to earn more based on results.