Remote Collections Specialist – B2B Receivables

Clickstop Inc.; Urbana (IA); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

PTO & Holidays

401K Match

ESOP

Job summary

Clickstop Inc. is seeking a Collections Specialist to manage a portfolio of accounts and drive timely payments in a mostly B2B environment. The role supports accounting, sales, and customer service, balancing persistence with professionalism to preserve client relationships.

You will work in a hybrid/remote setup, leveraging Excel and NetSuite to track aging, disputes, and payments while ensuring FDCPA compliance and effective communication with customers and internal teams.

Qualifications

• 1–3 years in commercial collections or accounts receivable.
• FDCPA knowledge and related regulations preferred.
• Consumer collections experience preferred.
• Authorized to work in the United States.

Responsibilities

• Align with Clickstop's Core Values to drive our culture and business forward.
• Manage accounts receivable for mainly business accounts, monitor aging and past‑due balances.
• Build relationships with customer finance contacts and follow up on outstanding invoices via phone, email, and written correspondence.
• Navigate vendor portals, PO requirements, and invoice submission processes to prevent and resolve delays.
• Investigate and resolve billing disputes and payment discrepancies with internal teams.
• Negotiate payment arrangements within guidelines and manage consumer collections per FDCPA and state rules.
• Escalate delinquent accounts when appropriate (credit holds, write‑offs, 3rd‑party collections, or legal action).
• Process payments, adjustments, and credits with accurate notes; maintain collection records.
• Prepare aging reports, collection forecasts, and assist month‑end close activities.
• Perform other related duties as assigned.

Skills

Communication

Negotiation

Problem solving

Accounts receivable

FDCPA knowledge

B2B invoicing

Cross-functional collaboration

Tools

NetSuite

Excel

Job description

Clickstop Inc. is seeking a Collections Specialist to manage a portfolio of accounts and drive timely payments in a mostly B2B environment. The role supports accounting, sales, and customer service, balancing persistence with professionalism to preserve client relationships.

You will work in a hybrid/remote setup, leveraging Excel and NetSuite to track aging, disputes, and payments while ensuring FDCPA compliance and effective communication with customers and internal teams.