Remote B2B Collections Specialist – Payments

Global Payments; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

Global Payments is seeking a Collections Agent (B2B) for a remote role within the Finance Shared Services team. You will contact customers to resolve past-due accounts, monitor balances, and provide billing support, all while delivering timely resolutions and accurate records.

Ideal candidates have a high school diploma or GED, B2B experience, and proficiency with Salesforce, billing/collections software, and Microsoft Office. Strong communication and teamwork skills are essential.

Qualifications

• High school diploma or GED required.
• B2B experience desired.
• Proficiency with Microsoft Office, Salesforce, and billing/collections software preferred.
• Strong verbal and written communication, with a professional, persuasive approach.
• Ability to work independently and in a team environment.
• Good people skills and sensitivities when dealing with others.

Responsibilities

• Connect with customers to resolve past-due accounts via calls, emails, and outreach.
• Monitor outstanding balances and help customers bring accounts up to date.
• Assist customers with billing and settlement questions with timely resolution.
• Record payment activity and account updates in systems and reports.
• Handle multiple tasks and priorities to support the team.

Skills

Verbal communication

Written communication

Independent work

Team collaboration

Education

High school diploma or GED

Tools

Salesforce

Billing/Collections software

Microsoft Office

Job description

Global Payments is seeking a Collections Agent (B2B) for a remote role within the Finance Shared Services team. You will contact customers to resolve past-due accounts, monitor balances, and provide billing support, all while delivering timely resolutions and accurate records.

Ideal candidates have a high school diploma or GED, B2B experience, and proficiency with Salesforce, billing/collections software, and Microsoft Office. Strong communication and teamwork skills are essential.