Collections Agent

Global Payments; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

Global Payments is seeking a Collections Agent (B2B) for a remote role within the Finance Shared Services team. You will contact customers to resolve past-due accounts, monitor balances, and provide billing support, all while delivering timely resolutions and accurate records.

Ideal candidates have a high school diploma or GED, B2B experience, and proficiency with Salesforce, billing/collections software, and Microsoft Office. Strong communication and teamwork skills are essential.

Qualifications

• High school diploma or GED required.
• B2B experience desired.
• Proficiency with Microsoft Office, Salesforce, and billing/collections software preferred.
• Strong verbal and written communication, with a professional, persuasive approach.
• Ability to work independently and in a team environment.
• Good people skills and sensitivities when dealing with others.

Responsibilities

• Connect with customers to resolve past-due accounts via calls, emails, and outreach.
• Monitor outstanding balances and help customers bring accounts up to date.
• Assist customers with billing and settlement questions with timely resolution.
• Record payment activity and account updates in systems and reports.
• Handle multiple tasks and priorities to support the team.

Skills

Verbal communication

Written communication

Independent work

Team collaboration

Education

High school diploma or GED

Tools

Salesforce

Billing/Collections software

Microsoft Office

Job description

Remote

Job Description

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments. We’re looking for a Collections Agent (B2B) to join our ever-evolving Finance Shared Services team andhelp shape the future of global commerce.

What you’ll own

• Connect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting-related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.

What’s in it for you? This role offers hourly pay plus a monthly incentive opportunity, giving you the chance to earn even more based on your contributions and results!

What you'll bring:

• High school diploma or GED required
• Business-to-business (B2B) experience desired
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
• Intermediate computer navigation and operation skills
• Ability to work independently and in a team environment
• Demonstrate effective people skills and sensitivities when dealing with others

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.