B2B Collections Advisor — Hourly Pay + Monthly Incentive

Global Payments; Cincinnati (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly incentive

Job summary

Global Payments in Cincinnati is seeking a Collections Advisor (B2B) to join our Finance Shared Services team. You will connect with customers to resolve past-due accounts by phone, email, and other outreach methods, aiming to find payment solutions that fit their needs.

This role requires a high school diploma or GED, B2B experience preferred, and proficiency with Microsoft Office and Salesforce. You will monitor balances, update systems, and collaborate with teammates to ensure timely

Qualifications

• High school diploma or GED required.
• B2B experience desired.
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
• Intermediate computer navigation and operation skills.
• Ability to work independently and in a team environment.
• Demonstrate effective people skills and sensitivities when dealing with others.

Responsibilities

• Connect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting-related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.

Skills

Verbal communication

Written communication

Independent work

Team collaboration

People skills

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Billing/Collections software

Job description

Global Payments in Cincinnati is seeking a Collections Advisor (B2B) to join our Finance Shared Services team. You will connect with customers to resolve past-due accounts by phone, email, and other outreach methods, aiming to find payment solutions that fit their needs.

This role requires a high school diploma or GED, B2B experience preferred, and proficiency with Microsoft Office and Salesforce. You will monitor balances, update systems, and collaborate with teammates to ensure timely