AVP, Life Inforce & Advisor Services: Lead Change

Pacific Life Insurance Company; Charlotte (NC); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Pacific Life Insurance Company in Charlotte, NC is seeking an Assistant Vice President to lead Life Inforce Solutions within Consumer Markets. The role combines strategic leadership with operational excellence, overseeing Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions.

Hybrid schedule with relocation assistance available. The ideal candidate has 10+ years of leadership in life insurance or financial services, strong KPI and

Qualifications

• Bachelor's degree or higher required.
• 10+ years of progressive leadership experience in life insurance, financial services, or related operations.
• Experience leading complex operational functions and leaders.
• Proven ability to establish KPI frameworks and governance routines.

Responsibilities

• Develop and execute the functional strategy for Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions.
• Lead a large, multi-functional organization with clear accountability and strong staff development.
• Establish and monitor KPIs, SLAs, quality measures, and risk indicators.
• Drive organizational change and technology-enabled improvements within a regulated environment.
• Ensure compliance with FINRA requirements, state insurance regulations, and business continuity planning.

Skills

Leadership

KPI frameworks

Budget management

Regulatory compliance

Change management

Executive communication

Strategic thinking

Governance

Risk management

Education

Bachelor's degree

Tools

FINRA licensing

Job description

Pacific Life Insurance Company in Charlotte, NC is seeking an Assistant Vice President to lead Life Inforce Solutions within Consumer Markets. The role combines strategic leadership with operational excellence, overseeing Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions.

Hybrid schedule with relocation assistance available. The ideal candidate has 10+ years of leadership in life insurance or financial services, strong KPI and