Director, Life & Annuity Claims—Lead & Elevate Outcomes
Pacific Life
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Résumé du poste
Pacific Life in Charlotte, NC seeks a Director of Life & Annuity Claims to provide operational and technical leadership for its Life Insurance and Annuity Claims organization. You will deliver timely, compliant, compassionate claims administration while improving performance and the claimant experience.
Reporting to the AVP, Advisor Services & Inforce Solutions, you will guide Claims leaders and professionals and collaborate across the enterprise to strengthen capabilities and processes.
Qualifications
- Bachelor’s degree or equivalent experience.
- 10+ years of progressive experience in Life Insurance/Annuity claims operations.
- 5+ years of leadership experience managing Claims professionals.
Responsabilités
- Lead Life and Annuity Claims operations with accuracy, timeliness, and compassion.
- Provide technical leadership for complex, high-risk claims including contestable cases.
- Drive performance with metrics, inventory management, and quality controls.
- Strengthen end-to-end processes, workflows, and technology.
- Develop leaders and collaborate with business partners across Pacific Life.
Connaissances
Formation
Description du poste
Pacific Life in Charlotte, NC seeks a Director of Life & Annuity Claims to provide operational and technical leadership for its Life Insurance and Annuity Claims organization. You will deliver timely, compliant, compassionate claims administration while improving performance and the claimant experience.
Reporting to the AVP, Advisor Services & Inforce Solutions, you will guide Claims leaders and professionals and collaborate across the enterprise to strengthen capabilities and processes.
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