AVP, Life Advisor Services & Inforce Solutions

Pacific Life Insurance Company; Charlotte (NC); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Pacific Life Insurance Company in Charlotte, NC is seeking an Assistant Vice President to lead Life Inforce Solutions within Consumer Markets. The role combines strategic leadership with operational excellence, overseeing Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions.

Hybrid schedule with relocation assistance available. The ideal candidate has 10+ years of leadership in life insurance or financial services, strong KPI and

Qualifications

• Bachelor's degree or higher required.
• 10+ years of progressive leadership experience in life insurance, financial services, or related operations.
• Experience leading complex operational functions and leaders.
• Proven ability to establish KPI frameworks and governance routines.

Responsibilities

• Develop and execute the functional strategy for Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions.
• Lead a large, multi-functional organization with clear accountability and strong staff development.
• Establish and monitor KPIs, SLAs, quality measures, and risk indicators.
• Drive organizational change and technology-enabled improvements within a regulated environment.
• Ensure compliance with FINRA requirements, state insurance regulations, and business continuity planning.

Skills

Leadership

KPI frameworks

Budget management

Regulatory compliance

Change management

Executive communication

Strategic thinking

Governance

Risk management

Education

Bachelor's degree

Tools

FINRA licensing

Job description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Assistant Vice President, Life Inforce Solutions to join our Consumer Markets Division Operations organization in Charlotte, NC . This role follows a hybrid schedule of four days in the office (on-site). If you are not currently located near one of our offices, we offer comprehensive relocation assistance.

You’ll move Pacific Life, and your career, forward by building a high-performing organization, strengthening service delivery and controls, and advancing the capabilities required to support policyholders, beneficiaries, advisors, distribution partners, and future business growth. Reporting to the Vice President of Life Operations, this leader will provide strategic and operational leadership for a broad portfolio of Life operations, including Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions. Your colleagues will include peer Operations leaders and partners across Product, Sales, Distribution, Marketing, Technology, Finance, Legal, Compliance, Risk, and Human Resources.

How you’ll help move us forward:

• Develop and execute the functional strategy and own the operational performance of Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions, aligned with the broader Life Operations strategy
• Lead a large, multi-functional organization through leaders, building a high-performing team with clear accountability, strong staff development, and robust succession planning
• Establish and monitor key performance indicators, service-level commitments, quality measures, productivity metrics, risk indicators, and operational scorecards
• Lead organizational change and operational transformation, including process redesign, operating-model changes, workforce transitions, and adoption of new technologies and capabilities
• Maintain compliance with applicable FINRA requirements, state insurance regulations, company policies, and operational controls while managing business continuity, vendor, key-person, and execution risk

The experience you bring:

• Bachelor's degree or higher
• 10+ years of progressive leadership experience in life insurance, financial services, or a related operational environment, including significant experience leading leaders and complex operations
• Demonstrated leadership experience across one or more relevant functions, such as Life Inforce Operations, Claims, Contracting, Licensing & Appointments, Producer Compensation and Commissions, or Customer Service
• Proven experience establishing KPI frameworks, executive scorecards, service standards, and MBR/QBR governance routines that drive measurable outcomes
• Demonstrated experience managing significant operating budgets, forecasts, workforce plans, vendor spend, and investment business cases
• A track record of leading organizational change, operational transformation, process modernization, and technology-enabled improvement
• Proven ability to develop leaders, strengthen organizational capability, improve employee engagement, and build succession pipelines
• Strong understanding of operational controls, compliance, risk management, business continuity, and governance within a regulated environment
• Strategic thinking, cross-functional influence, confident executive communication, and effective crisis and escalation management
• FINRA Securities Industry Essentials, Series 6, and applicable state insurance licensing, or the ability to obtain required registrations and licenses within established company timeframes

What makes you stand out:

• Extensive experience in Life insurance operations across the inforce product lifecycle and a deep understanding of the complexities involved in supporting policyholders, beneficiaries, advisors, and distribution partners
• Experience leading a broad portfolio that includes both service operations and advisor-facing functions
• Demonstrated ability to create a clear vision, strategy, and roadmap and translate them into practical execution, governance, and measurable results
• Exceptional skill in using operational, financial, customer, quality, and workforce metrics to identify issues and turn insights into action
• Experience improving performance in complex or challenged operating environments while maintaining organizational stability and employee focus
• Ability to collaborate with a