AVP, Life Advisor Services & Inforce Solutions

Pacific Life Insurance Company; United States; On-site; USD 185,000 - 215,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Paid Parental Leave

401k with company match

Job summary

Pacific Life in Charlotte, NC seeks an Assistant Vice President, Life Inforce Solutions to lead Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation. You will build a high-performing, multi-functional team with clear accountability and KPI-driven governance.

The role requires a Bachelor's degree and 10+ years of leadership in life insurance, with change management and regulatory governance experience. Base salary range $185,000–$215,000 plus incentives.

Qualifications

• Bachelor's degree or higher
• 10+ years of progressive leadership experience in life insurance or related operational environment
• Demonstrated leadership across Life Inforce Operations, Claims, Contracting, Licensing & Appointments, Producer Compensation & Commissions, or Customer Service
• Proven experience establishing KPI frameworks, executive scorecards, service standards, and governance routines
• Experience managing operating budgets, forecasts, workforce plans, vendor spend, and business cases
• Track record of organizational change, operational transformation, and technology-enabled improvement
• Ability to develop leaders and succession pipelines
• Strong understanding of compliance, risk management, and governance in regulated environments
• Strategic thinking and effective executive communication
• FINRA Securities Industry Essentials, Series 6, and state insurance licensing (or ability to obtain)

Responsibilities

• Develop and execute the functional strategy and own the operational performance of Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions
• Lead a large, multi-functional organization through leaders, building a high-performing team with accountability and succession planning
• Establish and monitor KPIs, service levels, quality measures, productivity metrics, risk indicators, and scorecards
• Lead organizational change and operational transformation including process redesign and adoption of new technologies
• Maintain compliance with FINRA/state insurance regs, business continuity, vendor and risk management

Skills

Leadership

KPI frameworks

Governance

Strategic thinking

Cross-functional influence

Executive communication

Change management

Crisis & escalation management

Staff development

Education

Bachelor's degree or higher

Tools

Lean Six Sigma

Job description

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Assistant Vice President, Life Inforce Solutions to join our Consumer Markets Division Operations organization in Charlotte, NC.

How you’ll help move us forward:

• Develop and execute the functional strategy and own the operational performance of Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions, aligned with the broader Life Operations strategy
• Lead a large, multi-functional organization through leaders, building a high-performing team with clear accountability, strong staff development, and robust succession planning
• Establish and monitor key performance indicators, service-level commitments, quality measures, productivity metrics, risk indicators, and operational scorecards
• Lead organizational change and operational transformation, including process redesign, operating-model changes, workforce transitions, and adoption of new technologies and capabilities
• Maintain compliance with applicable FINRA requirements, state insurance regulations, company policies, and operational controls while managing business continuity, vendor, key-person, and execution risk

The experience you bring:

• Bachelor's degree or higher
• 10+ years of progressive leadership experience in life insurance, financial services, or a related operational environment, including significant experience leading leaders and complex operations
• Demonstrated leadership experience across one or more relevant functions, such as Life Inforce Operations, Claims, Contracting, Licensing & Appointments, Producer Compensation and Commissions, or Customer Service
• Proven experience establishing KPI frameworks, executive scorecards, service standards, and MBR/QBR governance routines that drive measurable outcomes
• Demonstrated experience managing significant operating budgets, forecasts, workforce plans, vendor spend, and investment business cases
• A track record of leading organizational change, operational transformation, process modernization, and technology-enabled improvement
• Proven ability to develop leaders, strengthen organizational capability, improve employee engagement, and build succession pipelines
• Strong understanding of operational controls, compliance, risk management, business continuity, and governance within a regulated environment
• Strategic thinking, cross-functional influence, confident executive communication, and effective crisis and escalation management
• FINRA Securities Industry Essentials, Series 6, and applicable state insurance licensing, or the ability to obtain required registrations and licenses within established company timeframes

What makes you stand out:

• Extensive experience in Life insurance operations across the inforce product lifecycle and a deep understanding of the complexities involved in supporting policyholders, beneficiaries, advisors, and distribution partners
• Experience leading a broad portfolio that includes both service operations and advisor-facing functions
• Demonstrated ability to create a clear vision, strategy, and roadmap and translate them into practical execution, governance, and measurable results
• Exceptional skill in using operational, financial, customer, quality, and workforce metrics to identify issues and turn insights into action
• Experience improving performance in complex or challenged operating environments while maintaining organizational stability and employee focus
• Ability to collaborate with and influence senior business, operations, and technical leaders across CMD and the enterprise
• Experience with Lean, Six Sigma, change management, organizational development, project management, or comparable disciplines
• A leadership style that combines high standards and accountability with transparency, coaching, inclusion, and respect

Base Salary Range: $185,000 - $215,000 Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

We Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life?

Visit Instagram.com/lifeatpacificlife

EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Pacific Life is more than a job — it’s a career with purpose. For nearly 160 years, we’ve helped people protect their financial futures through strength, stability, and innovation. Join us to make a meaningful impact and build a career where you can thrive. Learn more.

Pacific Life's success is driven by our people. We create, embrace and sustain an inclusive workplace where all employees are respected and supported throughout their career. Our values inspire and direct our actions shaping the vibrant culture we proudly uphold. Learn more.