Director, Life & Annuity Claims — Lead & Transform

Pacific Life; United States; On-site; USD 125,000 - 153,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellbeing Reimbursement Account

Paid Time Off & Holidays

Parental Leave & Adoption Assistance

401k with company match

Job summary

Pacific Life in Charlotte, NC seeks a Director, Life & Annuity Claims to lead Life Insurance and Annuity Claims operations, delivering timely, accurate, compliant, and compassionate claims administration while strengthening performance and the claimant experience.

Reporting to the AVP, Advisor Services & Inforce Solutions, you will develop leaders, drive end-to-end process improvements, and collaborate with partners across Pacific Life in a complex, regulated environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of progressive Life Insurance or Annuity claims operations experience, including 5+ years in leadership.
• Experience with complex, high-risk claims including contestable or accelerated benefits.
• Strong knowledge of claims adjudication, policy interpretation, regulatory compliance, and controls.
• Ability to develop leaders and drive organizational change in a regulated environment.

Responsibilities

• Lead Life and Annuity Claims operations with timely, accurate administration.
• Provide technical leadership for complex and high-risk claims.
• Drive operational performance with metrics, inventory, turnaround times, and quality.
• Strengthen processes and technology to improve claimant experience.
• Build a high-performing claims organization by developing leaders and collaborating cross-functionally.

Skills

Leadership

Claims operations

Regulatory knowledge

Analytical skills

Stakeholder management

Education

Bachelor's degree or equivalent experience

Job description

Pacific Life in Charlotte, NC seeks a Director, Life & Annuity Claims to lead Life Insurance and Annuity Claims operations, delivering timely, accurate, compliant, and compassionate claims administration while strengthening performance and the claimant experience.

Reporting to the AVP, Advisor Services & Inforce Solutions, you will develop leaders, drive end-to-end process improvements, and collaborate with partners across Pacific Life in a complex, regulated environment.