Director, Life & Annuity Claims — Lead & Transform

Pacific Life; Charlotte (NC); On-site; USD 125,000 - 153,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Parental leave

Adoption assistance

Wellbeing reimbursement account

Job summary

Pacific Life in Charlotte, NC seeks a Director of Life & Annuity Claims to lead the Life Inforce Solutions team. You will provide operational and technical leadership for Life Insurance and Annuity Claims, ensuring timely, accurate, and compassionate claims administration while strengthening controls and processes.

You will guide a team of claims leaders and professionals, collaborating with partners across the organization to improve the claimant experience and deliver sustainable results.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Significant experience in Life Insurance and/or Annuity claims administration, including complex claims.
• Strong leadership and change-management capabilities.

Responsibilities

• Lead Life and Annuity Claims operations, ensuring timely and compliant claims processing.
• Provide technical leadership for complex, high-risk claims and escalations.
• Drive performance through metrics, process improvement, and risk management.
• Develop leaders and build a high-performing claims organization across partners.

Skills

Life & Annuity claims leadership

Leadership experience

Regulatory compliance knowledge

Data-driven performance management

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

Claims systems knowledge

Job description

Pacific Life in Charlotte, NC seeks a Director of Life & Annuity Claims to lead the Life Inforce Solutions team. You will provide operational and technical leadership for Life Insurance and Annuity Claims, ensuring timely, accurate, and compassionate claims administration while strengthening controls and processes.

You will guide a team of claims leaders and professionals, collaborating with partners across the organization to improve the claimant experience and deliver sustainable results.