Director, Life & Annuity Claims — Lead Change & Impact

Pacific Life Insurance Company; Charlotte (NC); On-site; USD 125,000 - 153,000; Full time

Job summary

Pacific Life Insurance Company in Charlotte, NC seeks a Director, Life & Annuity Claims to lead our Life Inforce Solutions team. You will provide operational and technical leadership for complex claims operations, drive timely and compliant processing, and elevate the claimant experience.

Candidates bring 10+ years in life/annuity claims, 5+ years in leadership, and strong skills in governance, analytics, and change management.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of progressive Life Insurance/Annuity claims operations.
• 5+ years of leadership experience managing Claims professionals.
• Strong knowledge of claims adjudication, policy interpretation, regulatory compliance, governance.

Responsibilities

• Lead Life and Annuity Claims operations, ensuring accurate, timely, fair, and compassionate processing.
• Provide technical leadership for complex claims including contestable and accelerated benefits.
• Drive performance with metrics, inventory management, and risk controls.
• Strengthen end-to-end processes, workflows, and technology to improve claimant experience.
• Develop leaders and collaborate with business partners across Pacific Life.

Skills

Leadership

Stakeholder management

Analytical

Communication

Project management

Education

Bachelor's degree or equivalent experience

Tools

Lean Six Sigma

Job description

Pacific Life Insurance Company in Charlotte, NC seeks a Director, Life & Annuity Claims to lead our Life Inforce Solutions team. You will provide operational and technical leadership for complex claims operations, drive timely and compliant processing, and elevate the claimant experience.

Candidates bring 10+ years in life/annuity claims, 5+ years in leadership, and strong skills in governance, analytics, and change management.