AVP, Applications Support — Incident & Resiliency Lead

Citigroup Inc.; Tampa (FL); Hybride; USD 87 000 - 131 000; Plein temps

Résumé du poste

Citigroup Inc. in Tampa, FL is seeking an Applications Support Sr Analyst - Assistant Vice President to lead incident investigations, coordinate recovery efforts, and drive ITIL compliant processes in a hybrid work environment.

The role requires deep mainframe experience (COBOL, CICS, JCL), strong analytical and communication skills, and the ability to guide teams across incident and problem management while ensuring stability and availability for Custody Mainframe applications.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading investigations and resolutions for production incidents.
• Strong knowledge of mainframe concepts (COBOL, CICS, JCL)

Responsabilités

• Incident Management: Lead investigations and resolutions for production incidents and outages.
• Proactive Risk Remediation: Collaborate with Development and Infrastructure teams to identify, analyze, and mitigate stability and operational risks.
• Application Resiliency & DR: Coordinate disaster recovery and business continuity exercises from Production to Contingency sites at both the application and component levels.
• ITIL Process Execution: Drive compliance and execution across ITIL frameworks, specifically Incident, Change, and Problem Management.
• Root Cause & Trend Analysis: Apply in-depth technical analysis and interpretive thinking to define underlying problems, uncover trends, and implement sustainable preventative solutions.
• Stakeholder Communication & Tracking: Track, document, and report issues using standard enterprise tools; ensure clear, concise written and verbal communications to technical teams and business stakeholders.
• Team Collaboration & Knowledge Transfer: Work collaboratively with peer groups, share knowledge and runbooks across regional support teams, and assist with production support executive functions.

Connaissances

COBOL

CICS

JCL

DB2

VSAM

IBM MQ Series

Connect:Direct / NDM

STROBE

OMEGAMON

Mainframe Debugging

Changeman

Expeditor

OPC

Autosys

Control-M

ServiceNow

Formation

Bachelor’s/University degree or equivalent experience

Outils

ServiceNow

Description du poste

Citigroup Inc. in Tampa, FL is seeking an Applications Support Sr Analyst - Assistant Vice President to lead incident investigations, coordinate recovery efforts, and drive ITIL compliant processes in a hybrid work environment.

The role requires deep mainframe experience (COBOL, CICS, JCL), strong analytical and communication skills, and the ability to guide teams across incident and problem management while ensuring stability and availability for Custody Mainframe applications.