Applications Support Lead: Incident Resolution & Growth

Citi; Tampa (FL); Sur place; USD 87 000 - 131 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision

401(k)

Life insurance

Wellness programs

Paid time off

Résumé du poste

Citi in Tampa, FL is seeking an Applications Support Manager to lead an Apps Support team, oversee incident escalation, and ensure service reliability across regions. You will guide daily operations, monitor real-time performance, and coordinate with internal users, traders, and external vendors to minimize disruption.

The role requires 5–8 years in apps support with people management, strong communication, and proven ability to plan workloads and influence stakeholders.

Qualifications

• 5-8 years experience in Apps Support with commensurate people management experience.
• Experience with real-time monitoring systems.
• Clear and concise written and verbal communication skills.
• Confidence in communications to keep stakeholders informed.
• Effective prioritization skills and high energy.
• Good interpersonal and teamwork abilities.
• Issue tracking and reporting using tools.
• Ability to plan and organize workload.

Responsabilités

• Manages an apps support team.
• Oversees process for technical issue escalation; prioritizes technical issue resolution.
• Ensures resource gaps are addressed to avoid business service disruption.
• Oversees resolution of major system outages with communication to interested parties.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Act as liaison between users/traders, internal tech groups and vendors.
• Provides technical oversight across systems and applications; leverages skills across apps support area.
• Owner of Support Project items: Stability, Efficiency, and Effectiveness initiatives.
• Resolves issues using domain knowledge within apps support area.
• Provides evaluative judgment based on analysis of facts in complex situations.
• Participates in budgeting and procedures affecting the apps support area.

Connaissances

People management

Leadership

Real-time monitoring

Stakeholder comms

Issue tracking

Prioritization

Collaboration

Risk management

Formation

Bachelor’s/University degree or equivalent experience

Description du poste

Citi in Tampa, FL is seeking an Applications Support Manager to lead an Apps Support team, oversee incident escalation, and ensure service reliability across regions. You will guide daily operations, monitor real-time performance, and coordinate with internal users, traders, and external vendors to minimize disruption.

The role requires 5–8 years in apps support with people management, strong communication, and proven ability to plan workloads and influence stakeholders.