Applications Support Sr Analyst - Assistant Vice President

Citigroup Inc.; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Job summary

Citigroup Inc. in Tampa, FL is seeking an Applications Support Sr Analyst - Assistant Vice President to lead incident investigations, coordinate recovery efforts, and drive ITIL compliant processes in a hybrid work environment.

The role requires deep mainframe experience (COBOL, CICS, JCL), strong analytical and communication skills, and the ability to guide teams across incident and problem management while ensuring stability and availability for Custody Mainframe applications.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading investigations and resolutions for production incidents.
• Strong knowledge of mainframe concepts (COBOL, CICS, JCL)

Responsibilities

• Incident Management: Lead investigations and resolutions for production incidents and outages.
• Proactive Risk Remediation: Collaborate with Development and Infrastructure teams to identify, analyze, and mitigate stability and operational risks.
• Application Resiliency & DR: Coordinate disaster recovery and business continuity exercises from Production to Contingency sites at both the application and component levels.
• ITIL Process Execution: Drive compliance and execution across ITIL frameworks, specifically Incident, Change, and Problem Management.
• Root Cause & Trend Analysis: Apply in-depth technical analysis and interpretive thinking to define underlying problems, uncover trends, and implement sustainable preventative solutions.
• Stakeholder Communication & Tracking: Track, document, and report issues using standard enterprise tools; ensure clear, concise written and verbal communications to technical teams and business stakeholders.
• Team Collaboration & Knowledge Transfer: Work collaboratively with peer groups, share knowledge and runbooks across regional support teams, and assist with production support executive functions.

Skills

COBOL

CICS

JCL

DB2

VSAM

IBM MQ Series

Connect:Direct / NDM

STROBE

OMEGAMON

Mainframe Debugging

Changeman

Expeditor

OPC

Autosys

Control-M

ServiceNow

Education

Bachelor’s/University degree or equivalent experience

Tools

ServiceNow

Job description

## Applications Support Sr Analyst - Assistant Vice PresidentApply: Hybrid: Tampa Florida United States: Full time: Posted Today: 26999128The Apps Support Sr Analyst for Custody Mainframe is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.**Key Responsibilities:*** **Incident Management:** Lead investigations and resolutions for production incidents and outages;* **Proactive Risk Remediation:** Collaborate proactively with Development and Infrastructure teams to identify, analyze, and mitigate stability and operational risks.* **Application Resiliency & DR:** Coordinate disaster recovery and business continuity exercises from Production to Contingency sites at both the application and component levels.* **ITIL Process Execution:** Drive compliance and execution across ITIL frameworks, specifically Incident, Change, and Problem Management.* **Root Cause & Trend Analysis:** Apply in-depth technical analysis and interpretive thinking to define underlying problems, uncover trends, and implement sustainable preventative solutions.* **Stakeholder Communication & Tracking:** Track, document, and report issues using standard enterprise tools; ensure clear, concise written and verbal communications to technical teams and business stakeholders.* **Team Collaboration & Knowledge Transfer:** Work collaboratively with peer groups, share knowledge and runbooks across regional support teams, and assist with production support executive functions. **Tech Skills Required*** **Languages & Core Platforms:** COBOL, CICS, JCL* **Databases & File Systems:** DB2, VSAM* **Middleware & Data Transmission:** IBM MQ Series, Connect:Direct / NDM* **Diagnostic & Monitoring Tools:** STROBE, OMEGAMON, Mainframe Debugging/Diagnostic Tools* **Change Management:** Changeman, Expeditor* **Job Scheduling Tools:** OPC, Autosys, Control-M* **Service Management & Tracking:** ServiceNow or other Incident and Problem Management tools **Education:*** Bachelor’s/University degree or equivalent experience ------------------------------------------------------## **Job Family Group:**Technology------------------------------------------------------## **Job Family:**Applications Support------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**Tampa Florida United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$87 280,00 - $130 920,00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.