Senior Applications Support AVP - Lead & Mentor

Citi; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Job summary

Citi is seeking an Apps Support Sr Analyst in Tampa to perform routine technical operations, troubleshoot user issues, and coordinate with Level 3 and Development teams to resolve production incidents. The role emphasizes ITIL practices, DevOps mindset, and communication skills to coach teammates and improve processes.

Requires 4+ years in application development or support, 3+ years with Ab Initio and database-related projects, and experience with Unix, SQL, ETL, and monitoring tools.

Qualifications

• 4+ years of experience in application development and/or Application support.
• 3+ years in Ab Initio and Database related projects.
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, job scheduling tools, system monitoring tools like App Dynamics.
• Knowledge on IT service process ITIL and have mindset of DevOps.
• Knowledge on Abinitio, Snowflake and shell scripting is preferred.
• Knowledge on Finance accounting domain.
• Strong oral and written communication skills.
• Attention to detail troubleshooting Log analysis skills throughout application components.
• Basic Business knowledge/understanding of financial markets and products.
• Knowledge/experience of problem management, issue tracking and reporting using tools like ServiceNow.
• Willing to work flexible hours.

Responsibilities

• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
• Monitoring and recover all processes.
• Maintain environment stabilities
• Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
• Provide knowledge and support training for new team members
• Develop support-script and simplify-issue-investigation scripts
• Take lead on new implementations and rollouts

Skills

Communication skills

Log analysis

Flex hours

ITIL knowledge

DevOps mindset

Education

Degree in Computer Engineering

Tools

Ab Initio

Snowflake

Shell scripting

Unix commands

Oracle SQL

PL/SQL

ETL

Job scheduling tools

App Dynamics

Job description

Citi is seeking an Apps Support Sr Analyst in Tampa to perform routine technical operations, troubleshoot user issues, and coordinate with Level 3 and Development teams to resolve production incidents. The role emphasizes ITIL practices, DevOps mindset, and communication skills to coach teammates and improve processes.

Requires 4+ years in application development or support, 3+ years with Ab Initio and database-related projects, and experience with Unix, SQL, ETL, and monitoring tools.