Senior Apps Support Lead - AVP, Production & DevOps

Citi; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life, disability insurance

Wellness programs

Paid time off (vacation, sick, holiday

Job summary

Citi in Tampa, FL seeks a seasoned Apps Support Sr Analyst to lead operational tasks, troubleshoot complex issues, and coordinate with Level 3 and Development teams. You will help maintain production environments, document disaster recovery plans, and train new staff in best practices.

Ideal candidates have 4+ years in applications support, strong SQL/ETL skills, and experience with AB Initio and Snowflake. A finance domain background is a plus and a flexible schedule is expected.

Qualifications

• 4+ years of experience in application development and/or Application support.
• 3+ years in Ab Initio and Database related projects.
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, job scheduling tools, system monitoring tools like App Dynamic.

Responsibilities

• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
• Monitoring and recover all processes.
• Maintain environment stabilities
• Coordinate with Level 3 and Development team on resolving issues in PROD environment and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
• Provide knowledge and support training for new team members
• Develop support-script and simplify-issue-investigation scripts
• Take lead on new implementations and rollouts

Skills

Application support

Unix commands

Oracle SQL

PL/SQL

ETL

DevOps mind-set

Ab Initio

Snowflake

Shell scripting

Finance domain knowledge

ServiceNow

Log analysis

Education

Degree in Computer Engineering

Tools

Ab Initio

Snowflake

Shell scripting

Job description

Citi in Tampa, FL seeks a seasoned Apps Support Sr Analyst to lead operational tasks, troubleshoot complex issues, and coordinate with Level 3 and Development teams. You will help maintain production environments, document disaster recovery plans, and train new staff in best practices.

Ideal candidates have 4+ years in applications support, strong SQL/ETL skills, and experience with AB Initio and Snowflake. A finance domain background is a plus and a flexible schedule is expected.