Aviation Ground Ops Duty Manager - Customer Care

Piedmont Airlines; Charlotte (NC); Presencial; USD 61.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Medical and dental

Descripción de la vacante

Piedmont Airlines is seeking a Duty Manager, Customer Care in its Ground Handling Department. The role oversees above-the-wing operations, ensuring service excellence and safe airport activities in a fast-paced environment.

The ideal candidate has airline operations management experience, can lead teams, and manage schedules. A Bachelor’s degree in aviation, business, or related field is preferred; flexible shifts and weekend coverage are required.

Formación

• Experience managing an airline operations team and AOA environment.
• Proven ability to preplan manpower and equipment.
• Ability to work independently and meet deadlines.
• Ability to collaborate with all management levels.
• Conflict resolution skills.
• Proficiency with Microsoft Office.
• Flexible schedule.

Responsabilidades

• Oversee daily above-the-wing operations and ensure service standards.
• Coach and develop team members; provide career growth guidance.
• Address non-compliant behavior and apply disciplinary actions as needed.
• Implement corporate policies and goals in daily routines.
• Manage departmental activities per policies and procedures.
• Lead a team of unit managers, supervisors, and agents.
• Prepare and submit daily/weekly/monthly reports.

Conocimientos

Team leadership

Airline operations

Conflict resolution

Independent work

Microsoft Office

Flexible schedule

Educación

Bachelor's degree in aviation or related field

Herramientas

QIK

Sabre

Descripción del empleo

Piedmont Airlines is seeking a Duty Manager, Customer Care in its Ground Handling Department. The role oversees above-the-wing operations, ensuring service excellence and safe airport activities in a fast-paced environment.

The ideal candidate has airline operations management experience, can lead teams, and manage schedules. A Bachelor’s degree in aviation, business, or related field is preferred; flexible shifts and weekend coverage are required.