Aviation Customer Service Supervisor - Ground Ops

Piedmont Airlines; Lynchburg (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel

Medical and dental

Job summary

Piedmont Airlines in Lynchburg, VA is seeking a Customer Service Supervisor to join our Ground Handling team. The role involves guiding passengers, operating Jetway equipment, and coordinating boarding processes in varied weather and high-energy conditions.

We value teamwork, effective communication, and the ability to multitask. Training is provided, and shifts include weekends or evenings as needed to ensure service excellence across the network.

Qualifications

• Successful completion of required training.
• Ability to meet company goals in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors.
• Change customer flight itineraries and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work together as a team to provide excellent customer service and meet corporate objectives.

Skills

Strong communication

Customer service oriented

Teamwork

Multitasking

Physical stamina

Job description

Piedmont Airlines in Lynchburg, VA is seeking a Customer Service Supervisor to join our Ground Handling team. The role involves guiding passengers, operating Jetway equipment, and coordinating boarding processes in varied weather and high-energy conditions.

We value teamwork, effective communication, and the ability to multitask. Training is provided, and shifts include weekends or evenings as needed to ensure service excellence across the network.