Aviation Customer Service Supervisor — Lead & Grow

Wayne State University; Salisbury (MD); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Medical and dental

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to manage the department's daily operations and staff, ensuring adherence to policies and procedures. The role requires strong organizational skills, multitasking, and collaboration across management levels.

Qualifications include a Bachelor’s degree in Aviation or related field, proficiency with MS Office, and experience with internal controls. The position requires flexibility in shifts, including weekends and nights.

Qualifications

• Bachelor’s Degree in Aviation, Business, or related field.
• Excellent organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Familiarity with Microsoft Office Suite.
• Knowledge of basic airport procedures and fundamentals for gate and ramp agents.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and discipline as required.
• Understand policies and goals and implement them daily.
• Manage operational activities of the department per policies.
• Supervise staff with varied duties.
• Prepare daily/weekly/monthly reports.
• Maximize operational performance by adapting to changes.
• Ensure on-time performance and quality customer service.

Skills

Organizational skills

Independence

Team collaboration

Conflict resolution

MS Office

Internal controls

Flexible schedule

Education

Bachelor’s degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to manage the department's daily operations and staff, ensuring adherence to policies and procedures. The role requires strong organizational skills, multitasking, and collaboration across management levels.

Qualifications include a Bachelor’s degree in Aviation or related field, proficiency with MS Office, and experience with internal controls. The position requires flexibility in shifts, including weekends and nights.